Contact Us | Flat Iron Steak Restaurants

Contact Us

General Enquiries

hello@flatironsteak.co.uk

press

press@flatironsteak.co.uk

careers

jobs@flatironsteak.co.uk

Enquiries about our online shop

shop@flatironsteak.co.uk

FAQ

Bookings

You can book a table  here. We always allow plenty of room for walk-in guests, so you are welcome to come to the restaurant and we will do our best to accommodate you. If there is a queue our hosts will take your details and contact you when a table becomes available.

How do I edit my booking?

If you’d like to amend your booking, please click the “Manage Booking” button in the reservation confirmation email you received after you made your booking. If the system does not accept your amendments it unfortunately means we cannot accommodate your request.

How long is my reservation for?

We allow 90 minutes for tables of 2-4 guests, and 2 hours for tables of 5 guests or more.

What happens if I’m running late?

We will hold your table for 10 minutes after your reservation time before we release it.

Can I book outdoor tables?
Some of our restaurants have limited outdoor seating. Unfortunately, these tables are allocated on a first come, first served basis and are not available for reservations.

Do you allow dogs in your restaurants?

Dogs are not permitted inside our restaurants, but are very welcome in our outside dining areas.

What happens if I have not received my booking confirmation?

After you have made your booking, you will receive an email confirmation from Flat Iron. Please check your junk or spam folders if you think you have not received it.

How do I contact you about my booking?

If you have a question about your booking which is not answered here, please contact the restaurant directly using the “Manage Booking” button in the confirmation email and then selecting the option “Message the restaurant”.

Payments

We accept cash and most major credit cards, except American Express.

Opening hours

Our opening hours vary slightly from one restaurant to the other. Please check our locations page to find out the opening hours of the restaurant you are planning to visit.

Lost property

If you’ve lost something in one of our restaurants, please email hello@flatironsteak.co.uk with a description of the item you’ve lost, the date you visited, a contact number and let us know which of our restaurants you were at.

Allergies

Please let your waiter know if you have any allergies. While all of our teams are fully trained on allergens and can advise you on what dishes are appropriate for your requirements, we cannot guarantee the absence of traces of nuts or other allergens.

Please click here to find allergens information

Vegetarian Dishes

We are keen to welcome all to Flat Iron. With our limited menu, there isn’t a vast amount for those who don’t eat meat, but you will be very welcome. We would recommend our Roast Aubergine which is available as a main, together with our Creamed Spinach. It’s worth noting both of these contain Parmesan. Our Green Salad is totally vegetarian.

Please be aware that our chips and popcorn are cooked in beef dripping.

Kids menu

We do not have a special kids’ menu, but it’s never too early to encourage a love of steak (maybe worth cutting it into smaller bits for the little ones.)

Halal meat

Our meat is not halal.

Gift vouchers, cleavers & flasks

Digital gift vouchers are available to buy from our online shop. All gift vouchers are valid for 12 months from the day of purchase. They can be used as part or full payment at any Flat Iron restaurant. We cannot give any change, but you can use any balance for future visits, provided that the voucher has not expired.  Digital vouchers cannot be refunded or exchanged in part or as whole for cash.

If you’ve ordered a digital gift voucher and it hasn’t come through please check your junk folder. If your order is still not there, please email shop@flatironsteak.co.uk

Our much-loved cleavers and whisky flasks are also available to buy from our online shop.

Feedback

We’d love to hear from you. Thoughts, suggestions, praise, complaints all very welcome; hello@flatironsteak.co.uk

Gender Pay Gap Report

Please click here for our current Gender Pay Gap Report.