Privacy Policy

Contents

1. Introduction & General Terms
2. When will Flat Iron collect information about me?
3. What information will Flat Iron collect about me?
4. How will Flat Iron use the information it collects about me?
5. When will Flat Iron contact me?
6. Will I be contacted for marketing purposes?
7. Will Flat Iron share my personal information with anyone else?
8. How long will Flat Iron keep my personal information?
9. Can I delete my data?
10. Can I find out what personal information Flat Iron holds about me?
11. Web browser cookies
a. What is a cookie?
b. How does Flat Iron use cookies?
c. Flat Iron Sharing Tools
d. Flat Iron cookies and how to reject cookies
e. Other information collected from web browsers
12. Changes to Flat Iron’s Privacy and Cookies Policy
13. Your Rights
14. Compromise of Personal Information.
15. Contacting Flat Iron about this Privacy and Cookies Policy

1. Introduction & General Terms

Flat Iron is the trading name of Flat Iron Steak Limited with registration No.08177784.

When we refer to ”we” or ”our” or ” Flat Iron” we are referring to Flat Iron Limited or other subsidiary companies that we might have from time to time.
Flat Iron is committed to protecting your and your family’s personal information when you are using Flat Iron services. We want our services to be safe and enjoyable for our customers. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following services:

any Flat Iron website that links to this Privacy and Cookies Policy;
social media or official Flat Iron content on other websites;
mobile devices and other Applications (“Apps”);

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person when visiting our premises.
In order to provide you with the full range of Flat Iron services, we sometimes need to collect information about you.
This Privacy and Cookies Policy explains the following:

what information Flat Iron may collect about you;
how Flat Iron will use information we collect about you;
when Flat Iron may use your details to contact you;
whether Flat Iron will disclose your details to anyone else;
your choices regarding the personal information you provide to us;
the use of cookies on Flat Iron websites and how you can reject cookies

Flat Iron is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the European General Data Protection Regulation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 repealing Directive 95/46/EC (these laws are referred to collectively in this Privacy and Cookies Policy as the “data protection laws”).
Flat Iron websites contain hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

2. When will Flat Iron collect information about me?

When you visit our website, or redeem vouchers from Flat Iron in a restaurant.
When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
When you engage with us on social media.
When you sign up to receive our newsletters and promotional correspondence.
When you purchase or redeem a gift card or gift voucher.
When you contact us by any means with queries, feedback, complaints etc.
When you enter prize draws or competitions.
When you book any kind of appointment with us or book to attend an event, for example or a table booking at a restaurant
When you choose to complete any surveys we send you, via email or in restaurant, or reviews on 3rd party websites where you have given your permission to share data with us.
When you fill in any forms. For example, if an accident happens in a restaurant, Flat Iron may collect your personal data.
When you’ve given a third party permission to share with us the information they hold about you.
When you use our restaurants which usually have CCTV systems operated for the security of both customers and staff. These systems may record your image during your visit.
When you apply for a job with Flat Iron or send in your curriculum vitae whether as a result of an available post or speculatively.
When you make a data subject access request.

3. What information will Flat Iron collect about me?

If you book a table at one of our restaurants through our booking service provided by “Resdiary” and “WalkUp”: your name, your email address, telephone number, booking details, such as booking location, booking time and number of covers.
WIFI If you use our in-restaurant wifi service: your name, your email, telephone number, date of birth and browsing information, such as MAC address, browser type, device type, Log File Information; Log file information is automatically reported by your browser each time you access a web page. When you register with or use our WIFI Access, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such Information. Information gathered using cookies in your web browser. It is important for us to track how our WIFI Access is used, and we (or our service providers) may place “cookies” on your computer or device. Cookies are small data files that identify you when you use the restaurant WIFI or the Flat Iron website. You have the option to decline our cookies by using your browsers settings tools but this may affect some aspect of the services.
Details of your visits to our websites, and which site you came from to ours.
Details of your social media profiles and postings.
Payment card information to enable payment for services.
Your comments, feedback and service reviews.
Your data subject access request and forms of identity provided.
Your image may be recorded on CCTV when you visit one of our restaurants
Other than specified above we may receive personal information about you when you participate in, access or sign up to any of Flat Iron’s products, services, activities or online content, such as newsletters, competitions, loyalty scheme, live chats, message boards, email and mobile notifications, telephone or text, book tickets for a Flat Iron event or create an account using Flat Iron’s online registration system. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of Flat Iron products and services (such as when you last visited our premises, what pages you visit on Flat Iron website and items you have “purchased” when signed in to your Flat Iron account).
If you are the parent or guardian of a child aged under 16, we may process limited personal data about you so you can give consent for the child to access some Flat Iron products or services. We may use your contact details to communicate with you about the child’s account or use of services.
Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will provide further information about why we are collecting your information and how we will use it.
Where we provide personalised services, we may ask your permission to review third party data about you, for example, your Facebook feeds, to get to know you better and to provide more effective personalisation. Some of our services enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow Flat Iron to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). Please note that any information that is not required by the particular service you have opted to use will not be retained by Flat Iron.
Flat Iron collects information about how you use Flat Iron websites or other Flat Iron content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet.
For more information, please see section 11 of this policy, on Flat Iron’s use of cookies and similar technologie.

4. How will Flat Iron use the information it collects about me?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.
We might in the future use this to offer you promotions, products and services that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘Your rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
Flat Iron will use your personal information for a number of purposes including the following:

to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
to provide responses to queries you raise with us;
to provide you with the most user-friendly online navigation experience;
for “service administration purposes”, which means that Flat Iron may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 6 below);
where we provide personalised services, we may analyse the information you supply, as well as your activity using our products and services, so that we can offer a more relevant, tailored service. For instance, we could use your website viewing history to provide personalised recommendations. If you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters or disable personalisation.
we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and where Flat Iron proposes using your personal information for any other uses we will ensure that we notify you first;
If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim to protect the individuals we interact with from criminal activities;
To comply with our contractual or legal obligations to share data with law enforcement; and
Sometimes, we’ll need to share your details with a third party who is providing a service (such as a table booking agent). We do so to maintain your booking. Without sharing your personal data, we’d be unable to fulfil your booking request.

5. When will Flat Iron contact me?

Flat Iron may contact you:

in relation to any service, activity or online content you have signed up for, in order to ensure that Flat Iron can deliver the services, e.g. to verify your email);
in relation to any correspondence we receive from you or any comment or complaint you make about Flat Iron products or services;
in relation to any booking you have made or any food orders you have placed;
in relation to any gift cards purchased or held;
in relation to any personalised services you are using;
in relation to any communication you have submitted to Flat Iron;
to invite you to participate in surveys about Flat Iron services (participation is always voluntary);
to update you on any material changes to Flat Iron’s policies and practices; and
for marketing purposes, as set out in section 7.

6. Will I be contacted for direct marketing purposes?

Flat Iron will only send you marketing emails, texts, post or contact you on Flat Iron platforms or by phone where you have agreed to or requested this. We offer regular emails to let you know about Flat Iron products, services, news, offers and competitions. From time to time we may also contact you to ask your views on issues affecting Flat Iron. We may personalise the message content based upon any information you have provided to us and your use of Flat Iron products and services.
We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram). This could involve showing you an advertising message where we know you have used Flat Iron products and services. If you don’t want to be shown targeted advertising messages from Flat Iron, some third party sites allow you to request not to see messages from specific advertisers on their sites in the future.
There are several ways you can stop direct marketing communications from us:

Click the ‘unsubscribe’ link or ‘opt out’ link or ‘preference centre’ link in any email communication that we send you. We will then stop any further emails from that particular source.
Contact us using the contact details in section 18 below.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

7. Will Flat Iron share my personal information with anyone else?
We will keep your information within Flat Iron except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.

Generally, we will use your information within Flat Iron and will only share it outside Flat Iron where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites.

Sometimes Flat Iron uses third parties to process your information on our behalf, for example to provide services or analysis. Flat Iron requires these third parties to comply strictly with its instructions and Flat Iron requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this wa

8. How long will Flat Iron keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Flat Iron.

9. Can I delete my data?

If the data we hold about you is not required for us to fulfil a legal obligation, you can delete your personal data by contacting us by email at privacy@flatironsteak.co.uk or through our Contact Us form on our website.
As explained in section above, deleting your Flat Iron account will erase any personal information in your account that we have about you, other than personal data that we are required to keep by law or tax law and it will mean any data we hold about how you have used Flat Iron products and services will be made anonymous.

10. Can I find out what personal information Flat Iron holds about me?
You have the right to request a copy of the personal information Flat Iron holds about you and to have any inaccuracies corrected. (We require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. If you are within the UK, please address requests and questions about this or any other question about this Privacy and Cookies Policy to the Data Protection Officer,

Fifth Floor Berkshire House,

168-173 High Holborn

London, WC1V 7AA

England

Email: privacy@flatironsteak.co.uk.

We will need two copies of forms of identification, which can be: Passport, Driving licence Birth certificate, Utility bill (from last 3 months) Current vehicle registration document Bank statement (from last 3 months) Rent book (from last 3 months).

11. Web browser cookies
a. What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on Flat Iron website. However, you can change your cookie settings at any time.
On Flat Iron websites and Wi-Fi service, cookies record information about your online preferences and allow us to tailor our websites to your interests.
During the course of any visit to a Flat Iron website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

b. How does Flat Iron use cookies?
Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed in to your Flat Iron account and to provide a more personalised experience. Flat Iron uses this type of information to help improve the services it provides to its users. Certain areas of Flat Iron websites may use cookies for a specific reason – for example, to help an online game work effectively on your device.

c. Flat Iron Sharing Tools
You will also see embedded ‘share’ buttons on Flat Iron web pages; these enable users to easily share content with their friends through a number of popular social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. Flat Iron does not control the dissemination of these cookies. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on Flat Iron website. However, you can change your cookie settings at any time.

d. Flat Iron cookies and how to reject cookies
Full information about how the Flat Iron uses cookies, and how to control what cookies are set on your device through the Flat Iron website, can be found on using Flat Iron.
It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of Flat Iron services, and we might not be able to provide some features you have previously chosen to receive.

e. Other information collected from web browsers
Your web browser may also provide Flat Iron with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Flat Iron Online and this may be captured by performance cookies.
If you have any concerns about the way that we use cookies or respect your settings, then please contact us at privacy@flatironsteak.co.uk.

12. Changes to Flat Iron’s Privacy and Cookies Policy
This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to Flat Iron. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Flat Iron websites to submit personal information to Flat Iron. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

13. Your Rights
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018:

The right to be informed about the processing of your personal information;
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;
The right to object to processing of your personal information;
The right to restrict processing of your personal information;
The right to have your personal information erased (the “right to be forgotten”);
The right to request access to your personal information and to obtain information about how we process it;
The right to move, copy or transfer your personal information (“data portability”); and
Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

14. Compromise of Personal Information
If personal information is compromised because of a breach of security, the Company will promptly notify those persons whose personal information has been compromised, by email notice, or as otherwise required by applicable law.

15. Contacting Flat Iron about this Privacy and Cookies Policy
If you any questions or comments about this Privacy and Cookies Policy please contact:

The Data Protection Officer
Flat Iron Limited

Fifth Floor Berkshire House,

168-173 High Holborn

London, WC1V 7AA

England

Email: privacy@flatironsteak.co.uk

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.